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Privacy Policy

Effective Date: 25/02/2025

Welcome to RhinoDrive. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use the RhinoDrive ride-hailing app and related services.

1. Information We Collect

When you use RhinoDrive, we collect different types of personal information to provide and improve our services.

1.1 Personal Information

We collect the following personal details when you sign up or use our services:

  • Full name
  • Phone number
  • Email address
  • Profile picture (optional)
  • Payment information (handled securely by third-party providers)

1.2 Location Information

To facilitate ride-hailing services, we collect:

  • Real-time GPS location while using the app
  • Pickup and drop-off locations
  • Route and trip history

1.3 Device and Technical Information

We automatically collect data from your device to ensure app functionality and security, including:

  • Device model, operating system, and version
  • IP address
  • Mobile network and internet provider details
  • App usage analytics and preferences

1.4 Usage and Transaction Information

When you use RhinoDrive, we record:

  • Ride requests and completed trips
  • Payment transactions and ride receipts
  • Customer support requests and feedback

1.5 Communication Data

We collect messages and calls exchanged between riders and drivers through the app for safety and service monitoring.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our ride-hailing services
  • Facilitate ride-matching between riders and drivers
  • Process payments securely
  • Ensure user safety and prevent fraud
  • Personalize user experience and provide recommendations
  • Offer customer support and resolve disputes
  • Conduct data analytics to improve service quality
  • Send service-related updates, promotions, and notifications

3. How We Share Your Information

RhinoDrive does not sell your personal data. However, we may share your information with:

3.1 With Other Users

  • Riders and drivers can view each other’s names, profile pictures, and location when a ride is confirmed.
  • Contact information may be used for in-app communication.

3.2 With Third-Party Service Providers

We work with third parties to enhance our services, including:

  • Payment Processors: Securely handling transactions.
  • Mapping and Navigation Providers: Ensuring accurate routes.
  • Cloud and Data Storage Services: Safely storing user information.

3.3 With Law Enforcement and Authorities

We may share your data if required by law or to:

  • Comply with legal investigations and government requests.
  • Protect users, the public, and RhinoDrive from fraud, security threats, or illegal activities.

3.4 In Business Transactions

If Rhino Drive undergoes a merger, acquisition, or business restructuring, your data may be transferred to the new entity with appropriate protections.

4. Data Security

We implement strict security measures to protect your information, including:

  • Encryption: Protecting sensitive data during transmission.
  • Secure Storage: Storing user data on protected servers.
  • Access Controls: Restricting employee access to sensitive data.

Despite these efforts, no system is 100% secure. We encourage users to protect their accounts by using strong passwords and enabling security features.

5. Your Rights and Choices

As a RhinoDrive user, you have the right to:

  • Access and Update Your Data: View and edit your profile information.
  • Request Data Deletion: Ask us to delete your account and associated data (except where retention is required for legal or operational reasons).
  • Manage Location Sharing: You can disable GPS tracking, but this may affect service functionality.
  • Opt-Out of Marketing Communications: Unsubscribe from promotional messages.

To exercise these rights, contact us at [Insert Contact Email].

6. Data Retention

We keep your information as long as necessary for service operations, security, and legal compliance. Data retention includes:

  • Ride history and payment records for accounting and dispute resolution.
  • Contact details for ongoing customer support.
  • Deleted accounts are removed, except where retention is required by law.

7. Third-Party Links and Services

RhinoDrive may contain links to third-party websites, payment gateways, or services. We are not responsible for their privacy policies, so we encourage you to review their terms before using them.

8. Children’s Privacy

RhinoDrive is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we discover a minor has used our services, we will take steps to remove their data.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify users through the app or email. Continued use of RhinoDrive after updates means you accept the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

RhinoDrive Support
Email: admin@rhinodrivers.com
Website: www.rhinodrivers.com

By using RhinoDrive, you agree to this Privacy Policy.