Conflict Resolution
Handling Difficult Situations:o Dealing calmly with rude or upset passengers.o Techniques to de-escalate tense situations. Maintaining Composure:o Remaining calm in the face of road rage or traffic issues.
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Handling Difficult Situations:o Dealing calmly with rude or upset passengers.o Techniques to de-escalate tense situations. Maintaining Composure:o Remaining calm in the face of road rage or traffic issues.
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Understanding Emotions:o Recognizing your own emotions and how they affect behavior.o Managing stress and anger while driving. Empathy Development:o Understanding passengers’ feelings and responding appropriately.o Listening actively to passenger concerns without reacting defensively.
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